FAQs

How long does it take to process my order?

Orders are typically processed within 1–2 business days. Once your order has been processed, standard U.S. shipping is estimated at 5–8 business days.

How much is shipping?

XYSTI MIAMI offers complimentary U.S. standard shipping on orders of $150 or more. Orders under $150 ship for a flat rate of $8.95.

What is your return policy?

Eligible merchandise may be returned within 14 days of confirmed delivery. Items must be unworn, unused, and returned with all original tags attached. Customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect.

How do I know which size to order?

Sizing can vary by garment and silhouette. Please review the Size Guide and the Size & Fit information provided on each product page before ordering.

How should I care for my XYSTI garment?

Care requirements vary by garment, fabric, and construction. Please follow the Details & Care instructions shown on each individual product page.

Where are XYSTI MIAMI pieces made?

The origin of each piece is identified on its individual product page. Many XYSTI MIAMI garments are Made in Miami.

Why are some pieces available only in selected sizes or limited quantities?

XYSTI MIAMI produces many pieces in limited quantities, including exclusive and limited-edition garments. Some styles may therefore be available only in selected sizes or may sell out without immediate restocking.

What happens if an item is sold out?

Availability varies by style because many XYSTI pieces are produced in limited quantities. For questions about a particular garment or possible future availability, contact us at contact@xystimiami.com.

How can I contact XYSTI MIAMI?

For product, sizing, order, shipping, or customer-care questions, contact us at contact@xystimiami.com.